Refund policy

Last updated: February 21, 2026

1. 30-Day Return Policy

We offer a 30-day return policy worldwide. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition in which you received it

  • Be unused, unworn, and unwashed

  • Include original tags (if applicable)

  • Be in its original packaging

  • Be accompanied by proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To initiate a return, you must contact us first at:

📧 team.handcure@hotmail.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

Return address:
[INSERT FULL RETURN ADDRESS INCLUDING COUNTRY]

Returns sent without prior authorization will not be accepted.

3. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping service. We are not responsible for returns lost in transit.

If the return is due to:

  • A defective item

  • A damaged item

  • An incorrect item sent by us

We will cover reasonable return shipping costs or provide a prepaid return label where applicable.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery and provide photographic evidence. We will evaluate the issue and offer an appropriate solution (replacement, refund, or partial refund where legally permitted).

Failure to notify us within a reasonable time may affect your eligibility for a refund or replacement, except where prohibited by local consumer law.

5. Non-Returnable Items

The following items cannot be returned unless defective:

  • Perishable goods (food, plants, flowers, etc.)

  • Custom-made or personalized products

  • Personal care items (for hygiene reasons once opened)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final sale or clearance items (where permitted by law)

If you are unsure whether your item qualifies, please contact us before purchasing.

6. Exchanges

We do not offer direct exchanges.

If you wish to change an item, please return the original product (subject to approval) and place a new order.

7. European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.

To exercise this right, you must notify us within 14 days of receiving your order.

The item must be returned in the same condition as received. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Unless the item is defective, return shipping costs are the responsibility of the customer.

Refunds under the EU right of withdrawal will be processed within 14 days of receiving the returned goods or proof of return shipment, in accordance with EU consumer law.

8. Refund Process

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Banks and card issuers may require additional time

If more than 15 business days have passed since approval and you have not received your refund, please contact us at team.handcure@hotmail.com.

Shipping costs are non-refundable unless the return is due to our error or required by applicable law.

9. International Orders & Customs

For international returns:

  • Customs duties and import taxes are non-refundable

  • Customers are responsible for properly declaring returned goods

  • We are not responsible for delays caused by customs authorities