Shipping policy

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday).

During peak periods, promotions, or high order volume, processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

2. Shipping Times

Estimated delivery time is 8 to 12 business days after dispatch, depending on the destination country.

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur due to customs, courier issues, weather conditions, or other circumstances beyond our control.

  • International shipments may be subject to additional transit time depending on the destination country.

Handcure is not responsible for delays caused by customs authorities, postal services, or force majeure events.

3. Worldwide Shipping

We ship internationally.

Customers are responsible for:

  • Import duties

  • Customs fees

  • Local taxes

  • Any additional charges imposed by the destination country

These charges are not included in the product price unless explicitly stated.

We are not responsible for delays or additional costs resulting from customs clearance procedures.

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.

  • Additional shipping costs for reshipment may apply.

If the order has not yet been processed, please contact us immediately to request corrections.

5. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged:

  • Contact us at team.handcure@hotmail.com within a reasonable time.

  • Provide your order number and any relevant photos (if damaged).

We will investigate the matter with the carrier and offer an appropriate resolution in accordance with applicable consumer protection laws.

We are not responsible for packages marked as delivered by the carrier but not received, unless required by mandatory local law.

6. Risk of Loss

For consumers within the European Union, risk transfers upon physical receipt of the goods, in accordance with EU consumer law.

For customers outside the European Union, risk transfers upon delivery to the address provided at checkout, unless otherwise required by local mandatory law.

7. Failed Delivery / Unclaimed Packages

If a package is:

  • Refused by the customer

  • Not collected from a postal office

  • Returned due to incorrect address

The customer may be responsible for return shipping fees and any reshipping costs.

Original shipping costs are non-refundable unless required by law.

8. Shipping Confirmation & Tracking

When available, tracking information will be provided via email once the order has been shipped.

It is the customer’s responsibility to monitor the tracking information provided.